Support
Last updated 3 November 2026
Getting started
- Install Comark for iPad from the App Store. The iPad version is available now; the iPhone version is coming soon.
- Download the free companion for Mac or Windows and run it on the same Wi-Fi network.
- Enter the 6-digit pairing code shown on your computer. The connection is direct, local-network-only, and remembered for future sessions.
The iPad cannot find my computer
- Make sure the companion app is running on your computer and both devices are on the same Wi-Fi network.
- On macOS, allow Comark in System Settings → Privacy & Security → Screen Recording when prompted.
- On Windows, allow Comark through the Windows Defender Firewall prompt on first launch, and make sure the network is set to Private.
- Both devices remember the last pairing and reconnect automatically after the connection drops.
The captured screenshot never arrives
- Re-grant Screen Recording permission after reinstalling or updating the companion app.
- If a pairing code stops working, restart the companion app so it shows a fresh code.
macOS will not open the Mac app
The Mac preview is waiting on Apple notarization. Follow the Mac installation guide to open it.
Voice transcription fails or does nothing
- Apple Speech Recognition (default) needs no setup. Make sure Siri & Dictation is enabled in iPad Settings.
- Third-party providers need an API key in Settings → Speech Recognition → Providers. Use "Test connection" there to verify credentials.
- Never paste API keys anywhere except inside Comark's own settings.
Purchases and restores
Comark Pro is billed through your Apple ID. To restore a purchase on a new device, open the paywall and tap Restore. Subscription management lives in your Apple ID settings. If a purchase does not activate, restart the app first; receipt checks refresh at launch.
Contact us
For anything else, email jtchen15879@icloud.com and include your iPadOS version and, if relevant, a screenshot of what you saw. We usually reply within two business days.